If you have questions or issues, please don't hesitate to contact our support team. You may reach them by:
Creating a ticket
For issues that require details and evidences, site-specific queries, account related questions etc., it is best to create a support ticket as you can insert attachments and elaborate your concern(s) in writing.
To create new a ticket
- Go to Dashboard.
- Click on the three dots on the upper right hand corner and then click Support > Submit new ticket.
- Include a Subject that best describes your issue(s) with a short phrase.
- Include all relevant details in the Description section of the ticket.
- Upload a file if it is relevant.
- Click Submit.
To view/edit an existing ticket
- Go to Dashboard.
- Click on the three dots on the upper right hand corner and then click Support
- Select the issue that already has an open ticket by scrolling to the right and click the eye icon.
- Read the updates and type in additional details as needed.
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